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Effective Date: 01/01/2024

This Privacy Policy describes how London Coin Gallieries -Mission Viejo ("we," "us," or "our") collects, uses, and shares your personal information when you use our website LCGMV.com, mobile application, or make a purchase from us on third-party marketplaces like Amazon and eBay (collectively, the "Services").

Information We Collect

We collect several types of information for various purposes to improve your experience with our Services.

• Information You Provide Directly:
  • Contact information: Name, email address, shipping address, billing address, phone number.
  • Account information: Username, password (hashed and secured).
  • Transaction information: Payment details (credit card information is not stored by us but processed by our payment processor), order history.
  • Communication preferences: Opt-in/out for marketing emails.
  • Survey responses: Any information you voluntarily provide in surveys or feedback forms.

• Information Collected Automatically:
  • Usage data: Browsing history on our website, search terms used, pages viewed, time spent on pages, referring/exit pages.
  • Device information: IP address, device type, operating system, browser type, screen resolution.

How We Use Your Information

We use the information we collect for several purposes:

• To fulfill your orders and process payments.
• To create and manage your account.
• To communicate with you about your orders, promotions, and other relevant information.
• To personalize your experience on our website and recommend products that might interest you.
• To improve our Services and analyze user behavior.
• To comply with legal and regulatory requirements.

Sharing Your Information

We may share your information with third-party service providers who assist us in operating our business, such as:

• Payment processors (e.g., Stripe, PayPal)
• Shipping companies
• Marketing and analytics providers
• Third-party marketplaces (Amazon, eBay) where we sell our products

We will only share your information with these providers to the extent necessary to perform their services. We require all third-party service providers to maintain the confidentiality of your information and comply with applicable privacy laws.

We may also disclose your information if required by law, such as in response to a court order or subpoena.

Your Choices

You have several choices regarding your information:

• Opt-out of Marketing Emails: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of our emails.
• Access and Update Your Information: You can access and update your information by logging into your account on our website.
• Delete Your Information: You can request to delete your information by contacting us at Support@LCGMV.com. We will respond to your request within a reasonable timeframe.

Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.

Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. We will take steps to remove the information from our servers.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Support@LCGMV.com

Third-Party Marketplaces

Please note that this Privacy Policy applies only to the information we collect through our Services. When you use third-party marketplaces like Amazon and eBay, their privacy policies will govern the collection and use of your information. We recommend that you review the privacy policies of these marketplaces before using their services.

 We offer a 30-day return policy for all unused and unopened products. Customers may return items for a full refund within 30 days of purchase, provided they are in their original condition and packaging. Return shipping costs are the customer's responsibility.